Multicultural Advisory Committee MEETING

Notice of Meeting

Tuesday, 4 August 2015

Friday, 24 July 2015

His Worship The Mayor and Councillors

I have by direction to inform you that a Multicultural Advisory Committee Meeting will be held at Meeting Room 2, on Tuesday, 4 August 2015 at 4:00pm for consideration of the business available on Council's website at http://www.hurstville.nsw.gov.au/Agendas-and-Minutes.

 

 

Mr L O’Connor

Acting General Manager

 

 

BUSINESS

1.      Apologies

2.      Confirmation of Minutes of Previous Meeting

3.      Matters Arising from Previous Meeting

4.      Disclosures of Interest

5        Agenda Items

6.      General Business

7.      Next meeting Tuesday 3 November 2015 at 4:00pm

 


Multicultural Advisory Committee Meeting

Summary of Items

Tuesday, 4 August 2015

 

Previous Minutes

MINUTES: Multicultural Advisory Committee Meeting - 5 May 2015

Agenda Items

MAC008-15       Presentation by St George Local Area Command  (12/2125)

(Report by Multicultural and Indigenous Development Officer, Ms J Bassam).. 2

MAC009-15       English Classes Directory  (12/2125)

(Report by Multicultural and Indigenous Development Officer, Ms J Bassam).. 3

MAC010-15       Review of Language Aid program (12/2125)

(Report by Multicultural and Indigenous Development Officer, Ms J Bassam).. 4   

 


Hurstville City Council – Multicultural Advisory Committee Meeting Tuesday, 4 August 2015

AGENDA

1.      Apologies 

2.      Confirmation of Minutes of Previous Meeting

Multicultural Advisory Committee Meeting - 5 May 2015

3.      Matters Arising from Previous Meeting

4.      Disclosure of Interest


Hurstville City Council – Multicultural Advisory Committee Meeting Tuesday, 4 August 2015

5.      Agenda Items

MAC008-15       Presentation by St George Local Area Command   

Report Author/s

Multicultural and Indigenous Development Officer, Ms J Bassam

File

12/2125

Previous Reports Referenced

No

Community Strategic Plan Pillar

Social and Cultural Development

Existing Policy?

Yes

New Policy Required?

No

Financial Implications

Nil

 

EXECUTIVE SUMMARY

Mr M El Drehihi, a new Multicultural Community Liaison Officer (MCLO) at St George Local Area Command, will inform the Committee on his new role working with people from Cultural and Linguistically Diverse backgrounds.

 

AUTHOR RECOMMENDATION

THAT the information is received and noted.

 

REPORT DETAIL

St George Local Area Command based at Hurstville hosts two positions of Multicultural Community Liaison Officers (MCLO). Mr M El Drehihi, a new MCLO, will introduce himself to the Committee and alongside with his colleague Ms K Fenwick will inform the Committee about the emerging issues that the police face including CALD community safety issues, the challenges and look at strategies of how to improve the relationship between the local CALD community and the police.

 

 

 

  


Hurstville City Council – Multicultural Advisory Committee Meeting Tuesday, 4 August 2015

MAC009-15       English Classes Directory   

Report Author/s

Multicultural and Indigenous Development Officer, Ms J Bassam

File

12/2125

Previous Reports Referenced

No

Community Strategic Plan Pillar

Social and Cultural Development

Existing Policy?

Yes

New Policy Required?

No

Financial Implications

Within Budget

 

EXECUTIVE SUMMARY

Council recently produced a Directory on English Classes available in Hurstville and in the St George area in general. The aim of the Directory is to assist residents in accessing classes to improve their English languages skills so they are more able to access mainstream services and fully patriciate in the local community. 

 

AUTHOR RECOMMENDATION

THAT the Committee advise on CALD target groups that the Directory can reach.

 

 

REPORT DETAIL

Council in partnership with 3Bridges Community recently produced a Directory that contains information about English classes available in Hurstville and St George that are run by volunteer local community centres, churches and mainstream providers. The focus on improving the English language program is outlined in Council’s Community Strategic Plan 2021 under Social and Cultural Pillar. The main aim of the project is to assist Culturally and Linguistically Diverse (CALD) residents to improve their English language skills so they can access services such as Council, library, schools, government services and other services and eventually gain employment.  

 

 

 

  


Hurstville City Council – Multicultural Advisory Committee Meeting Tuesday, 4 August 2015

MAC010-15       Review of Language Aid program 

Report Author/s

Multicultural and Indigenous Development Officer, Ms J Bassam

File

12/2125

Previous Reports Referenced

No

Community Strategic Plan Pillar

Social and Cultural Development

Existing Policy?

Yes

New Policy Required?

No

Financial Implications

Nil

 

EXECUTIVE SUMMARY

Council is planning to review its Language Aid Program and part of the review is to conduct a survey at Customer Service area capturing information about customers from Culturally and Linguistically (CALD) backgrounds including their need for language assistance.

 

AUTHOR RECOMMENDATION

THAT the Committee supports the review of Language Aid Program to enhance Council’s engagement with and services provided to customers of CALD backgrounds.

 

 

REPORT DETAIL

Council’s Language Aid Program has a number of bilingual staff who provide language assistance to customers with little or no English language skills. The Language Aide Program aims to provide assistance in the Chinese, Arabic, Greek, Italian and Macedonian languages. 

At the moment, Program Coordinator Ms J Bassam, is proposing to undertake a review of the Program including conducting a survey at the Customer Service area with a focus on the use of the Language Aide Program staff. The aim of the project is to capture information regarding the following:  

·    The main language groups receiving services

·    Frequency of usage of the Language Aide Program and Translating and Interpreting Services (TIS)

·    Assessing demand of the service    

·    Assessing the need for a particular language group i.e. emerging communities

·    Assessing if there is decline of a community group in receiving services 

The Survey form has been simplified to ensure it suits the Customer Service staff and to be less time consuming and it will be run for 8 weeks between August and October 2015.

A report with final results of the surveys will be brought to the Committee by the end of the project.

 

 

 

     


Hurstville City Council – Multicultural Advisory Committee Meeting Tuesday, 4 August 2015

6.      General Business

7.      Next Meeting

4:00pm